Return & Refund Policy
We built on the simple belief that sending something back should be as exciting as unboxing it.
From the day your order arrives you have 30 risk-free days to hit “return” for any reason—no explanations, no awkward questions, no fine-print traps.
Just generate an instant QR code in your account, stick it on the parcel and drop it at the nearest locker; we’ll even email you a live tracking map so you can watch your return fly home like a well-trained homing pigeon.
Need a human? Ping and a real person will walk you through the steps while you sip your morning brew.
From the day your order arrives you have 30 risk-free days to hit “return” for any reason—no explanations, no awkward questions, no fine-print traps.
Just generate an instant QR code in your account, stick it on the parcel and drop it at the nearest locker; we’ll even email you a live tracking map so you can watch your return fly home like a well-trained homing pigeon.
Need a human? Ping and a real person will walk you through the steps while you sip your morning brew.
The moment we scan your QR code at the depot, robotic cameras capture 360 ° photos and AI compares every stitch to the original listing image—approval (or rejection) hits your inbox before the box reaches the end of the conveyor.
Refunds are triggered instantly: e-wallets and BNPL plans see the credit within minutes, bank cards post in 2–4 business days, and we absorb all merchant fees so the amount you paid is the amount you get back.
Prefer a swap? Choose any size, colour or even a completely different product; our system locks the inventory immediately and dispatches the replacement with next-flight service at zero additional shipping cost.
If we messed up—wrong item, factory flaw, or courier carnage— adds a 15 % “sorry” bonus and plants a tree in your name through our reforestation partner.
Refunds are triggered instantly: e-wallets and BNPL plans see the credit within minutes, bank cards post in 2–4 business days, and we absorb all merchant fees so the amount you paid is the amount you get back.
Prefer a swap? Choose any size, colour or even a completely different product; our system locks the inventory immediately and dispatches the replacement with next-flight service at zero additional shipping cost.
If we messed up—wrong item, factory flaw, or courier carnage— adds a 15 % “sorry” bonus and plants a tree in your name through our reforestation partner.
Sustainability is stitched into every return: eligible garments are professionally cleaned, repaired if needed, and resold on our “Second Sprint” outlet, extending product life and cutting CO₂ emissions.
Items beyond rescue are shredded into fibre fill for disaster-relief blankets, and we publish monthly impact receipts so you can see the exact kilograms of waste diverted and carbon saved.
For international shoppers, we handle customs reversals in-house—simply post the paperwork to and our compliance team will chase duty refunds on your behalf within 30 days.
Your statutory rights are untouched, but if you ever feel we could do better, escalate to —every suggestion is logged, voted on by customers, and implemented in public release notes because transparency is our favourite accessory.
Items beyond rescue are shredded into fibre fill for disaster-relief blankets, and we publish monthly impact receipts so you can see the exact kilograms of waste diverted and carbon saved.
For international shoppers, we handle customs reversals in-house—simply post the paperwork to and our compliance team will chase duty refunds on your behalf within 30 days.
Your statutory rights are untouched, but if you ever feel we could do better, escalate to —every suggestion is logged, voted on by customers, and implemented in public release notes because transparency is our favourite accessory.
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